ok bat Privacy Policy
This document gives a full account of how your personal information is collected on the ok bat platform, what it is used for, and how securely it is stored.
Table of Contents
- Introduction and Applicability
- Information Collection
- Purpose of Information Use
- Sharing Information with Third Parties
- Cookies and Tracking
- Data Security Measures
- Data Retention Period
- User Rights
- Information of Minors
- International Data Transfers
- Payment Information Security
- Policy Changes
- Contact
Introduction and Applicability
ok bat is an online entertainment and betting platform providing digital services to users in Bangladesh. This Privacy Policy ("Policy") applies to the ok bat website, mobile application and all associated digital services.
The purpose of this policy is to clearly inform you about what types of information are collected from you while you use our platform, what that information is used for, who it may be shared with, and what measures ok bat takes to protect your personal information.
By registering an account with ok bat or by continuing to use our platform, you will be considered to have accepted the terms set out in this policy. To learn about the full terms governing use of the platform, please read our Terms and Conditions, where all service rules are set out in detail.
What information we collect
2.1 Information provided directly
Information you provide during account registration and management includes:
- Full name, date of birth and National ID number (for KYC verification)
- Mobile number and email address
- Residential address
- Preferred language and communication channel
- Mobile banking account number for transactions (bKash, Nagad or Rocket)
2.2 Automatically collected information
The following information is collected automatically while you use the platform:
- IP address, browser type and version
- Device information (model, operating system, screen resolution)
- Time of site access, page view history and location
- Game play history and betting activity logs
- Login time and session duration
2.3 Information received from third parties
Some information may be collected through trusted third parties to assist with identity verification, fraud prevention or payment processing, and this is always done in compliance with applicable law.
Purpose of information use
ok bat uses your information for the following purposes:
3.1 Account and service management
- Creating, verifying and keeping accounts active
- Processing deposit, withdrawal and betting transactions
- Providing bonuses and promotional offers
- Managing VIP membership and cashback programmes
3.2 Security and fraud prevention
- Detecting and preventing multiple accounts or fraudulent activity
- Verifying identity to block unauthorised access
- Monitoring suspicious transactions
3.3 User support
- Providing support via 24/7 live chat and email
- Resolving complaints and requests
- Sending platform-related notifications and updates
3.4 Service improvement
- Analysing and improving the user experience
- Planning new games, features and offers
- Identifying and resolving technical issues
Cookies and tracking technology
ok bat uses cookies and similar technologies on its website and application. Cookies are small text files stored on your device that help improve the user experience.
5.1 Essential cookies
These cookies are essential for maintaining login sessions, ensuring security and operating the core functions of the platform. Disabling them will prevent the platform from working properly.
5.2 Analytics cookies
These cookies are used to analyse how users interact with the site and to improve the quality of the service. The information collected is analysed in aggregate and is not personally identifiable.
5.3 Preference cookies
These cookies are used to remember your language selection, theme preference and other personal settings.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Data security measures
ok bat takes industry-standard technical and organisational steps to protect your personal information.
6.1 Technical security
- SSL (Secure Socket Layer) encryption — all data transmission takes place over encrypted channels
- Strong encryption technology applied to stored data
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Automated systems for detecting unauthorised access
6.2 Organisational security
- Only authorised staff may access personal information
- Data protection training and guidelines for staff
- Data access logs and monitoring
Data retention period
ok bat retains your personal information only for as long as necessary. The retention period for specific data is determined on the basis of the following:
- Account information: for the entire period the account is active and for the legally required period after closure
- Transaction records: for the number of years specified under financial regulations
- KYC documents: in accordance with applicable regulatory rules even after account closure
- Logs and access data: typically 6 to 12 months, unless required for a security investigation
- Support communications: for a set period after resolution for quality assurance purposes
Once the defined retention period ends, data is securely deleted or anonymised so that you can no longer be identified.
User rights
As a user of the ok bat platform, you have the following rights regarding your personal information:
8.1 Right to access
You may request a copy of the information ok bat holds about you at any time.
8.2 Right to rectification
If your information is inaccurate or incomplete, you may request a correction. This can be done from your account settings or by contacting support.
8.3 Right to erasure
In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information.
8.4 Right to object to processing
You may object to marketing communications or the processing of non-essential information.
8.5 Right to data portability
You may request your information in a structured, machine-readable format.
To exercise these rights, contact our support team via live chat or email. ok bat generally aims to respond to such requests within 30 days. For more information on responsible play and keeping yourself safe, please read our Responsible Gaming guidelines.
Protection of minors' information
All ok bat services are strictly for individuals aged 21 or above. The platform does not intentionally collect personal information from any minor.
We take age verification steps at the time of registration. If anyone opens an account with false information and is later found to be under 21, that account will be suspended immediately and all collected information will be deleted.
If a parent or guardian believes their minor child has opened an account on ok bat, please contact our support team without delay.
International Data Transfer
ok bat is an international-standard platform. In some cases, your information may be stored or processed on servers outside Bangladesh, particularly for coordination with technical infrastructure and game providers.
Any such data transfer is conducted under secure contractual protection frameworks, ensuring that your information remains protected in the destination country in accordance with the standards of this policy.
Payment Information Security
All financial transactions on ok bat are processed through bKash, Nagad and Rocket. All transactions — from a minimum deposit of ৳100 to withdrawals above ৳500 — are completed through encrypted channels.
ok bat does not store your mobile banking account PIN or password. Transactions are processed using only a mobile number and amount, and typically take 10–45 minutes to complete.
Policy Changes
ok bat reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you via your registered email address or through a notification on the platform.
Each version will show a "Last Updated" date at the top of the page. Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you have questions about our services, bonus policy, or anything else, visit the Frequently Asked Questions (FAQ) section — you will find detailed answers to the most commonly asked questions there.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact the ok bat support team:
To learn more about ok bat and read about the history and mission of our platform, visit the About Us page.